To receive and processing customers’ transactions with precision including deposit, withdraw.
Open new customer accounts by following the laid down account opening procedures and make sure Bank’s procedure and compliance with KYC.
Addressing customers’ inquiries and request on ATM, mobile Banking and other alternative Channels.
Handling customers’ inquiry and provide appropriate solutions.
Cross Selling of all Bank Products and Services.
Maintains accurate customer records by updating account information and ensuring compliance with AML (Anti Money Laundering) and KYC (Know your Customer) regulations.
Perform any other official dutyas assigned by the supervisor.
Qualifications
Holder of Bachelor Degree of Banking and Finance, Islamic Banking or its equivalent and related qualifications.
Computer literacy in MS Office, Word Processing, Spreadsheet, Data Base and other packages shall be considered.
Professional qualifications will be an added advantage.
Strong knowledge on Banking products, analytics and regulatory requirement.
Exceptional Customer Service and Communication Skills (both in Kiswahili and English).
Strong interpersonal skills to build rapport with customers and colleagues.
Able to work independently, effectively, efficiently in fast paced environment while maintaining accuracy.
Flexibility to work anywhere.
Age limit of not more than thirty-five (35) years as at the date of this advert.
Exceptional Customer Service and Communication Skills (both in Kiswahili and English)., Strong interpersonal skills to build rapport with customers and colleagues., Strong knowledge on Banking products, analytics and regulatory requirement.
The Zanzibar government established the bank in 1966. It operates as a retail bank, catering to individuals, medium and small-sized businesses (SMEs), and major corporate clients. Its initial service region was restricted to the Pemba and Zanzibar islands.
The bank set up a Dar es Salaam branch in April 2011. It planned additional branches in Arusha, Mwanza, Mbeya, and Mtwara by May 2012.