KEY AREAS OF RESPONSIBILITIES
CALL CENTER
• Receiving calls and assisting customer to their concern.
• Customer retention activities, Such as appreciation calls

RECORDS KEEPING OF THE ATTENDED CALLS
• Share reports for all incoming calls every day.
• WhatsApp managements, Downloads the files and distribute to staffs
• JIRA – closing Customer service emails raised ticket
• Under Call center (For issues that she can not resolve the escalation line is a call center team LEADR.

RECORDS KEEPING OF THE ATTENDED CALLS
• Processing customer benefits only for (CASH BONUS & CASH BACK) she was having access to system (Orfeo)
• Under customer service (For issues that she can not resolve the escalation line is a supervisor)

• Excellent interpersonal and customer service skill to provide accuracy information to customers and convince them to pay outstanding premiums.
• Negotiation and Convincing skill to convince customers to pay outstanding premiums
• Communication skill and confidence when dealing customers to give customer trust
• Active listening skills and decision making
• Ability to remain calm when dealing with difficult customers.

• Send your CV and cover letter (titled the position you are applying for) to: recruitment2@epvate-fortune.com
• Deadline: Sunday, 10th October 2024