KEY AREAS OF RESPONSIBILITIES
• Review customers policy IDs for accuracy and confirmation of missing premiums prior to contacting customers.
• Contact client with outstanding premiums both from BANKS AND PAYPOINTS.
• Share with customers total outstanding premiums status.
• Liaise with premium administration for any enquire related to outstanding amount/ payments.
• Provide daily report of total number of contact customers and feedback received.
• Provide weekly report out of contacted customers and summary of feedback received.
• Visit customers with special requirements.
• Escalate to Premium admin Manager any complaint received from customers.
• Assist customers with different enquires related to their policy contract.

MINIMUM REQUIREMENTS
• Excellent interpersonal and customer service skill to provide accuracy information to
• customers and convince them to pay outstanding premiums.
• Negotiation and Convincing skill to convince customers to pay outstanding premiums
• Communication skill and confidence when dealing customers to give customer trust
• Active listening skills and decision ma
• Ability to remain calm when dealing with difficult customers.
• Good numerical and literacy skill
• Good in excel.

• Send your CV and cover letter (titled the position you are applying for) to: recruitment3@epvate-fortune.com
• Deadline: Sunday, 10th October 2024